| Cannot View Description Editor or Buttons on Lister Page | + View Solution |
We experienced a technical problem with our release on 9/3 that caused many users to be unable to see the description editor and/or the buttons at the bottom of the lister page to be greyed out. This issue was resolved with a site update on 9/5, but you may need to clear your cache for these changes to take effect on your end. You can clear your cache via the following process:
Firefox 2.0+:
In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly
Internet Explorer 6.0:
In order to clear your cache in your Internet Explorer 6.0 web browser, please select “Internet Options” from the “Tools” menu. Then, on the ensuing page click the “Delete Files” and “Delete Cookies” buttons, followed by “OK”. Once this process has been completed, close and re-open your Internet Explorer 6.0 web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
Internet Explorer 7.0:
In order to clear your cache in your Internet Explorer 7.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the “Delete Cookies” and “Delete Files” buttons on the ensuing page, followed by “Close” then “OK”. Once this process has been completed, close and re-open your Internet Explorer 7.0 web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you clear your cache and continue to experience this behavior, please proceed to contact our customer support team and we'll get back to you as soon as possible.
| Delayed Responses to Support Requests | + View Solution |
We are currently experiencing a number of technical issues that have arisen as a result of our site update yesterday and, as a result, we are receiving an overwhelming number of support requests.
While it may take longer than usual for us to respond to each support request during this time, I would like to assure you that we are monitoring all of the issues that are being reported and our technical team is working to get them resolved as soon as possible.
We apologize for any inconveniences this may be causing. Thanks for understanding.